Refund policy
Our Commitment
We are dedicated to ensuring a pleasant shopping experience. If there are any issues with your order, we are here to help.
Inspection and Reporting
Please inspect your order immediately upon receiving and before use. If you find any items damaged or incorrect, contact us right away so we can address the issue promptly. We offer a breakage replacement guarantee to ensure your satisfaction.
Breakage Replacement Guarantee
If any item arrives damaged or is incorrect:
- Take photos or a video of item/s.
- Contact us within 14 days of receiving your order.
- We will arrange for a refund or replacement promptly.
Refund Processing
Refunds will be processed to the original method of payment.
Non-Returnable Items
Products cannot be returned due to:
- Damage caused by misuse or negligence.
- A change of mind by the customer.
- Product has been used.
Quality Assurance
It is rare for items to arrive damaged or incorrect due to our meticulous inspection and packaging processes. Our team thoroughly checks all items to ensure they meet our high standards and packages every order securely with bubble wrap to minimize any risk during transit.
Contact Us
If you need to report an issue or request a refund, please contact us with a picture of the faulty or incorrect item. We are committed to resolving any issues swiftly and to your satisfaction.
Email: info@bongshop.com.au